BACK IN BALANCE Clinic
Head, Neck & Concussion

Neck pain, headaches and concussion care in downtown Toronto.

BACK IN BALANCE Clinic at 2 Carlton St. in downtown Toronto treats neck pain, headaches that start in the neck, whiplash and concussion. Our chiropractors assess the neck, balance, vision and exercise-tolerance systems in one appointment, because these problems travel together, then build an active, staged plan back to work, school or sport. In-clinic and virtual concussion assessments are both available.

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Clinician performing a vestibular and oculomotor concussion assessment in a downtown Toronto clinic
Since 2009Advanced Spine CareConcussion RehabilitationWomen's HealthRunning & SportsWSIB & MVA ClaimsLGBTQ+ Friendly 🏳️‍🌈Direct Billing to Insurance

Medically reviewed by Dr. Matthew Serrick, BSc (Hons), DCLast updated September 2026

At a glance.

Neck, headache and concussion symptoms overlap: a neck injury drives headaches and dizziness, and a concussion strains the neck, so BACK IN BALANCE assesses both rather than picking one.

Concussion rehab at BACK IN BALANCE is active care — early sub-symptom aerobic exercise, targeted vestibular and eye-movement work, and a graded return to activity, not a dark room.

A concussion initial assessment at BACK IN BALANCE is 75 minutes and $185 in clinic, or $175 for a 75-minute telehealth assessment with Dr. Steven Murray.

Return-to-sport, return-to-learn and return-to-work letters are written from your own assessment findings at BACK IN BALANCE, not from a generic template.

Concussion, whiplash or neck pain that started in a car accident or at work is billed to that insurer directly — our accident care pages cover how each claim works.

Pre-season baseline testing at BACK IN BALANCE records how an athlete performs on balance, eye-movement, reaction and symptom measures while healthy, so a later concussion is judged against their own numbers instead of a population average.

Which one sounds like you?

What you feelWhat it often points toStart here
A stiff, sore neck after long days at a screenPostural or tech-neck strainNeck Pain
Headaches that start at the base of the skull or on one side of the neckCervicogenic — a neck-driven headacheNeck Pain
Headache, fogginess, light sensitivity or dizziness after a hit to the headConcussionConcussion
Symptoms still there more than four weeks after a concussionPersistent post-concussion symptoms — a case for structured rehabConcussion Management
Neck pain, headaches or dizziness that started after a collision or a workplace injuryWhiplash-associated disorder, with an insurance claim behind itAccident Care
Pain, pins and needles or weakness running into the arm or handNerve irritation in the neckAdvanced Spine Care
How care works

Active care, not a dark room.

The old advice after a head injury was to rest, avoid screens and wait it out. Past the first day or two that is now considered unhelpful. Consensus guidance supports relative rest for 24–48 hours, then light, symptom-guided activity aimed at the systems the injury disrupted rather than at the diagnosis in general.

So the assessment comes first, and it is deliberately wide. A headache four weeks after a collision can come from an irritated upper neck joint, from a vestibular system that no longer likes busy rooms, or from both. What the screen finds is what the plan treats: manual therapy for the neck, graded gaze and balance work for the visual and vestibular side, and a paced aerobic progression kept under your symptom threshold.

From there it is staged, one stressor at a time — reading before screens, walking before running, training before contact. We progress when a stage is tolerated, not on a calendar, and a plan that stalls gets reassessed rather than repeated. Letters for sport, school and work come out of your own findings, and where the goal is contact sport a functional movement assessment can sit at the end of that progression.

Who you'll see.

Dr. Matthew Serrick, chiropractor and owner of BACK IN BALANCE Clinic

Dr. Matthew Serrick

BSc (Hons), DC

Leads neck, whiplash and concussion care, with focused training in concussion and mild traumatic brain injury management, and in work disability prevention.

Dr. Steven Murray, chiropractor

Dr. Steven Murray

DC, MSc, BSc

Concussion management and the virtual assessments and follow-ups, with an MSc in exercise physiology behind the graded exertion side of the plan.

Dr. Lisa Clarke, chiropractor at BACK IN BALANCE Clinic

Dr. Lisa Clarke

BA, DC, Contemporary Medical Acupuncture

Contemporary medical acupuncture, certified through McMaster University, for tension headaches and persistent neck pain alongside her chiropractic caseload.

What to expect

Your first visit.

  1. 01

    Tell us what happened

    Book online or call and describe it in your own words — a neck ache from desk work, headaches you can't place, a hit to the head at practice. If you don't know whether it's a neck problem or a concussion, say so. That is what the assessment sorts out.

  2. 02

    One assessment, four systems

    Your chiropractor takes the history, then examines the neck and screens the balance, eye-movement and exertion-tolerance systems. You'll hear what each test shows as it happens. Anything that needs medical investigation or imaging is referred out the same visit rather than treated here.

  3. 03

    Leave with a staged plan

    You get treatment and a written plan the same visit: what to do this week, what unlocks the next stage, and when to check back in. We direct-bill most major insurers, and auto and workplace claims are billed to those insurers directly.

What it costs.

We direct-bill most major insurers in Ontario. Fees effective September 2026.

Concussion Initial Assessment75 min · $185
Concussion Telehealth Initial Assessment75 min · $175
Concussion Telehealth Follow-up30 min · $90
Full fee schedule

Frequently asked questions

Yes. Chiropractors with concussion training assess and rehabilitate the neck, balance, vision and exercise-tolerance systems a concussion commonly disrupts. At BACK IN BALANCE we follow the current international consensus approach, and refer to a physician for anything needing medical investigation or medication rather than treating around it.

Guides from our Head, Neck & Concussion team.

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Winter Concussion Management in Toronto What to Watch For

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Reviews

What patients say

A few words from people we've helped get back to what they love.

Steps from College station and they direct-bill my insurance, so it's an easy visit. Real assessment, no pressure, and a plan I could actually follow at home.
Kevin M.· Google
I saw Dr. Clarke through my pregnancy for pelvic pain. Gentle, knowledgeable, and reassuring the whole way. It made a real difference to how I felt day to day.
Hannah L.· Google
Booked for a running gait analysis before a half marathon. The video breakdown of my stride was eye-opening and the exercises sorted out the knee pain that kept derailing my training.
Marcus T.· Google

Book your first visit

Tell us what's going on and the front desk will match you with the right head, neck & concussion practitioner.

  • Same-day appointments usually available
  • Direct billing to most major insurers
  • Prefer to call? (416) 660-9932

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